Research Projects

Research Publications

1. An empirical study on the correlation of the factors of the perception, Service delivery & patient satisfaction about service quality in selected public & private hospitals of the Raipur city” Altaf Yousuf Mir, Monika Arora, Rashmi Gujrati, Abhishek Kumar Jain, Hayri Uygun, Ila Dixit (2024),  Journal of Information & Optimization Sciences, ISSN 0252-2667 (Print), ISSN 2169-0103 (Online), Vol. 44 (2023), No. 8, pp. 1715–1728, DOI : 10.47974/JIOS-1487
2. A comparative analysis on service quality in the hospital sector in Raipur, Chhattisgarh” Altaf Yousuf Mir, Dr. Sadhna Bagchi, Debasis Mohanty, Nikita Dholakia, Soni Ali, Ipsita Dash (2023), Journal of Statistics & Management Systems, Taylor & Francis Online, ISSN:0972- 0510 / 2169 – 0014, DOI- 10.47974/JSMS-1149. 
3. The patent "INTELLIGENT ASSET MANAGEMENT SYSTEM FOR IOT-CONNECTED FINANCIAL DEVICES" has been successfully published in the PATENT journal of the Indian Patent Office- 37/2023 dated: 15/09/2023
4. “An empirical study of perception about the service quality in selected public and private hospitals of the Raipur city” Altaf Yousuf mir, Dr. Hari Uygun, Dr. Sadhna Bagchi, Dr. Shivani Guru, Dr. Ila Dixit, and Ms. Anju Verma, (2022) Business, Management and Economics Engineering, ISSN: 2669-2481 / eISSN: 2669-249X 2022, Volume 20 Issue 2: 566-577
5.  “A proposed model showing a direct relationship between the perception and customer satisfaction and mediating relationship between the perception and customer satisfaction through service delivery” Altaf Yousuf Mir, Rashmi Vaishya, Sadhna Bagchi, Vivek Choudhary ( 2022), Academy of Marketing Studies Journal, Volume 27, Special Issue 2, 2023. 1528-2678-27-S2-004, 1-8. 
6. “Analyzing the factors of customer satisfaction about the service quality in selected public and private hospitals of the Raipur city” Altaf Yousuf mir, Dr. Sadhna Bagchi, Dr. Vivek Choudhary, and A. Chiranjibi Rambabu Achary, Korea Review of International Studies, ISSN: 1226-4741, Volume 15, Issue 34, May 2022. 
7. “Comparative Study on Service Quality in Selected Public and Private Hospitals with special reference to Raipur City” Journal of International Management Review, (ISSN: 1551-6849), UGC CARE -1 Category, EBSCO, and ProQuest. March Issue 2022.
8. “Analysing the factors of Service Delivery about the service Quality in selected public and private hospitals of the Raipur City” Shodh Sanchar Bulletin, (ISSN: 2229-3620), Volume:11, Issue: 41, January to March Issue 2021, UGC Approved care Listed Journal, An International Multidisciplinary Bilingual Peer-Reviewed Referred Research Journal
9. “A Concept Note on Service Quality in Public and Private Hospitals” Altaf Yousuf Mir and Dr, Rashmi Vaishya, International Journal for Innovative Research in Multidisciplinary Field, (ISSN: 2455-0620), Volume: 7, Monthly Peer-Reviewed Monthly Referred Index Journal
10. Altaf Yousuf Mir, Dr. Rashmi Vaishya (2020) “A conceptual framework of service quality in Public Hospitals and Private Hospitals” MATS Journal of Management & commerce, a peer-reviewed & Referred Journal, (2020), (ISSN No: 2348-7879)
11. Altaf Yousuf mir. Dr. Sadhna Bagchi (2019) “narwa, garwa, ghuruwa, Badi scheme of agriculture and rural development” MATS Journal of Management & commerce, a peer-reviewed & Referred Journal,  (ISSN No: 2348-7879)
12. Altaf Yousuf Mir, Dr. S. Srinivasa Rao (2018), “Role of Women Entrepreneurship in Economic Growth” MATS Journal of Management & commerce, a peer-reviewed & Referred Journal, Vol.5, Issue 1, pp, 1 to 12, Sept (2018), (ISSN No: 2348-7879)

Other Assignments

1. Delivered an  Expert talk on “Green Hospitals - Planning & Design” for an executive batch of MBA Healthcare Administration at the prestigious Faculty of Management Studies (FMS) Delhi University on Feb 09th, 2024 at S.P Jain Centre, Delhi University. 
2. Course Director – Online Executive Program on Hospital Management 
3. Organized the 06th NCTOH- National Conference on Tobacco or Health, “TOWARDS TOBACCO-FREE INDIA – AN AUDACIOUS RACE AGAINST TIME” from Feb 16th to 18th,2024 held at India Habitat Centre, New Delhi in collaboration with the Ministry of Health & Family Welfare & World Health Organization as Organizing Secretary. 
4. Was invited as Co-chair for the 06th NCTOH- National Conference on Tobacco or Health, “TOWARDS TOBACCO-FREE INDIA – AN AUDACIOUS RACE AGAINST TIME” from Feb 16th to 18th,2024 held at India Habitat Centre, New Delhi in collaboration with the Ministry of Health & Family Welfare, World Health Organization. The theme for the session was "Tata Memorial Experiences in Tobacco Control". Along with me on the Dias were Dr. Prakash Gupta - Director HEALIS, Dr. Gauravi Ashish Mishra, Professor, and Physician- Department of Preventive Oncology, Dr. Sharmila Pimple, Professor - Department of Preventive Oncology, Dr . Vasundhra Kulkarni, Scientific Officer, Dr. Pratibha Patil, Project Manager, Mrs. Parish Majumdar, Medical Social Worker from Tata Memorial Hospital, Mumbai, Maharashtra
5. “ Organized the IPATHCON 2023 – Foundations in Transgender Healths & Advanced Gender Affirmative Care Workshop from 26th to 27th Nov 2023 at IIHMR New Delhi and from 28th to 29th Nov at AIIMS New Delhi as Chief Organizing Secretary”
6. Organized various Blood donation camps for our Model Blood Bank of Medical College hospital under the department of Pathology. Arranging an average of more than 17000 blood units and more than 100 blood donation camps in a year. 
7. Active participant in nationally sponsored schemes and programs laid down by the government of India from time to time like swach bharat abhiyaan, Pradhan Mantri swasth yogna, bal sharavan yojna,  bal hriday yojana, etc. 
8. Developing Hospital Annual Statistics and health information booklet for the medical college hospital which was released every year. It contains all the information related to the OPD, IPD, Death, Bed Occupancy, Lab and diagnostic investigations, IMR, MMR, Infection rate, Admissions and discharges, blood bank, Neonatal statistics, ICD coding details, etc. 
9. Developing the training module for the Hospital Bio-Medical Waste Management for the nursing staff, paramedics, OT staff, and other allied staff members of the hospitals. 
10. Distribution of blankets and clothes to poor people or underprivileged indoor and outdoor patients at the hospital during winter and every quarter.
11. The facility of wheelchairs and stretchers for the destitute, unknown, poor, chemotherapy cancer patients and needy people in the hospitals. A separate counter was established with round a clock help assistant. 
12. Patient carts for pregnant, old aged, disabled patients, cancer patients, and orthopedic patients who visit the hospital and they can easily reach the respective department, OPD, or O.T. 
13. Arrangement of a dormitory for the poor and underprivileged patients, Chemotherapy cancer patients, unknowns, and the destitute who come to the hospital for their treatment in the hospital. 
14. Coordinating with the police administration and district collector to accommodating those patients who are destitute or unknown in old age homes or shelters. 
15. Coordinating with the police administration and district collector for taking care of those psychiatric patients who are unknown, destitute, or have been left alone by their family members to send them either to a mental hospital or treated ones to old age homes. 
16. Special vaccination drives for outsourced healthcare workers who work in hospitals, especially for housekeeping/ sanitation workers, nursing staff, and security guards who are prone to infection. 
17. Coordinated with the district administration, police, and municipal bodies for the disposal of the COVID dead bodies for their disposal as per their rituals during the COVID pandemic waves. 
18. Arrangement of food & clothes for the poor, needy, destitute, and underprivileged patients in the hospital free of cost by doing local tie-ups with the Religious Sanstha / organizations, and Sikh communities. 

Papers/Chapters in Books

Papers Presented

1. Participated & presented a paper on “An analysis of Hospital Service Quality by Studying the two major private Hospitals of Raipur City “at the International Conference Organized by Kyiv National Economi University named after Vadym Hetman, Ukraine in collaboration with Tradepreneur Global Research Organization, UK on dated 24-25 Feb 2024
2. Awarded best paper presentation “NARWA, GARWA, GHURUWA, BADI SCHEME OF AGRICULTURE AND RURAL DEVELOPMENT” in the National Seminar on “Economic Development in India: Achievements and Challenges organized by the MATS School of Business Studies held on 21st – 22nd September 2019
3. Participated and presented a paper in the National Seminar organized by the Department of MATS school of management studies and Research, in the National Seminar on “Innovative Management Practices and Sustainable Development” held at MATS University, Raipur C.G on 1st September 2018 - (VERVE 2018)
4. Participated and presented a paper in the National Seminar organized by the MATS School of Business studies on “Economic Development in India: Achievements and Challenges” held on 21st – 22nd September 2019. ( BEST PAPER AWARD)
5. Participated and presented a paper in a National Seminar organized by the Department of MATS school of management studies and Research on “Management Practices in Modern Era: Opportunities and Challenges” held at MATS University, Raipur C.G. on 24th and 25th Jan 2020. 
6. Participated and presented a research paper entitled “Role of Women entrepreneurship in economic development” at the National Conference on “The new normal – Recent Trends in Business and Management 2022” held on 27 & 28th May at Kalinga University, Faculty of Commerce and Management, Naya Raipur, Chhattisgarh, India. 
7. Participated and Presented a Research Paper entitled “ A proposed model showing a direct relationship between the perception and customer satisfaction and mediating relationship between the perception and customer satisfaction through service delivery” at the 7th International Conference, Embracing Transformation, Innovation & Creation, organized by Kodolanyi Janos University, Hungary, Tradepreneur Global Research Organization, UK, held on 26 to 28th May 2022

Trainings & Workshops

MDP/ Trainings Organized:

1. As a resource person in the online webinar on the Awareness program on Ayushman Bharat Health Account (ABHA) & future in the healthcare industry on 20th Jan 2024 for Uttaranchal Dental College & Medical Research Institute, Dehradun, Uttrakhand. 
2. Conducted online three days of “MDP on hospital planning & design” from 1st to 3rd August 2023 as a resource person.
3. As a resource person in the Awareness program on Ayushman Bharat Health Account (ABHA) & future in the healthcare industry on 15th March 2023 at Manav Rachna University, Faridabad. 
4. As a resource person in the Awareness program on Ayushman Bharat Health Account (ABHA) & future in the healthcare industry on 14th March 2023 at Mangalmay Institute of Engineering & Technology, Greater Noida, U.P 
5. As a resource person in the Awareness program on Ayushman Bharat Health Account (ABHA) & future in the healthcare industry on 7th Feb 2023 at Delhi Institute of Pharmaceutical Sciences and Research (DIPSAR), New Delhi.
6. As a resource person in the Awareness program on Ayushman Bharat Health Account (ABHA) & future in the healthcare industry on 17th Feb 2023 at Noida International University, Greater Noida, U.P

As a participant-

1. Attended three days of workshops to Develop the Costing component of ICMR National Health Research Priority Projects from 13th-15th March 2024, ICMR Headquarters, New Delhi. (online mode)
2. “Participated as a delegate in the 09th National Conference of Academy of Hospital Administrators- SASH, Safe & Sustainable Hospitals 2023 held during 14th – 16th Dec 2023 at Constitution Club of India, New Delhi, India 
3. Attended two days of workshop on leadership from 2nd to 3rd Dec 2023 organized by IIHMR New Delhi at Hotel Radisson Blu, Dwarka, New Delhi. 
4. S.NO:03 Attended two days of Gender Affirmative Care workshop on Advanced Medical Care & Advanced Mental Health at  AIIMS, New Delhi from 28th – 29th Nov 2023 - IPATHCON 2023 in association with ATHI, WPATH, NNTP & UNDP 
5. Attended two days of foundations in transgender health course delivered by GEI WPATH Faculty at IIHMR New Delhi on 26th & 27th Nov 2023 in association with ATHI, WPATH, NNTP & UNDP. 
6. Participated in NABH PATIENT SAFETY CONFERENCE ( NPSC 2023) organized by the National Accreditation Board for Hospitals & Healthcare Providers & Quality Council of India on World Patient Safety Day - 17th Sept. 2023 at Hotel Le Meridien, New Delhi
7. Participated in Online workshop on "Qualitative Data Analysis using Nvivo" from 28th – 31st Aug 2023, organized by Veer Narmad South Gujarat University by  Prof. Dhaval Mehta. 
8. Participated in the Indian National Pulse Polio Committee & RID 3010 of Rotatory International for providing support to the polio eradication program in India.
9. Participated in the community preparedness program on” Developing Volunteers for disaster mitigation” at New Delhi, organized by National Environment Survey Academy (NESA), New Delhi at Jamia Hamdard University held on Aug 21- 24 2003.
10. Participated in CME / Workshop “Laws Applicable to Hospitals: Issues, Challenges, and Possible Solutions” organized by the Department of Hospital Administration AIIMS, Raipur on 08th Feb 2020.
11. Participated in Faculty Development Program on Bibliometric Analysis,  Systemic Literature Review and Meta-Analysis organized by Amity Business School, Amity University, Haryana from May 8 to May 12, 2023

Membership of Scientific & Academic Organizations

1. Registered as Life Member in (AHA) Academy of Hospital Administration, AHA House, C-56/43, Institutional Area, Sector- 62, NOIDA- 201301, U.P, India, Registration No: 1844.
2. Member of Healthcare Panels of India, HPI, E-9, Block No: B1, Ground Floor, Mohan Co-operative Industrial Estate, Mathura Road New Delhi – 110044.
3. Review Board member in Academy of Marketing Studies Journal, ABDC – B journal, Allied Business Academies
4. Co-Editor in  the Journals of Autonomous Intelligence ( online ISSN: 2630 -5046 )

Awards Obtained

1. Awarded “ Skoch Order of Merit Award - HMIS project” selected among Top 50 Health Projects in India, by the Skoch Foundation at the 47th Skoch Summit, held at Constitution Club of India, Rafi Marg, New Delhi.
2. Awarded “Skoch Health Award (Silver category) - 2017- HMIS Project” selected among the Top 03 Health Projects in India, by the Skoch Foundation at the 47th Skoch Summit, held at constitution club of India, Rafi Marg, New Delhi
3. Awarded “ Skoch Order of Merit Award – Regional Cancer Centre” selected among Top 30 Health Projects in India, by the Skoch Foundation at the 47th Skoch Summit, held at Constitution Club of India, Rafi Marg, New Delhi.
4. Awarded “ Skoch Order of Merit Award – Hospital Waste Management” selected among the Top 50 Health Projects in India, by the Skoch Foundation at the 47th Skoch Summit, held at Constitution Club of India, Rafi Marg, New Delhi.
5. Awarded “ Skoch Swasth Bharat Award ( Gold Category – Regional Cancer Centre” by the Skoch Foundation at the 47th Skoch Summit, held at Constitution Club of India, Rafi Marg, New Delhi.
6. Awarded by the Honourable Health Minister of State of Chhattisgarh, Mr. T.S. Singdeoji & Chairman of Chhattisgarh Women’s Commission Ms. Kiran Mainayak for exemplary work in the Medical College Hospital in fighting the COVID pandemic during the program of Chhattisgarh Zakat Foundation, CZK, on 23rd Dec 2021 held at Raipur, Chhattisgarh. 
7. Best Paper Presentation Award- Awarded best paper presentation “NARWA, GARWA, GHURUWA, BADI SCHEME OF AGRICULTURE AND RURAL DEVELOPMENT” in the National Seminar on “Economic Development in India: Achievements and Challenges organized by the MATS School of Business Studies held on 21st – 22nd September 2019.
8. Honored by Mr. Sitaram Agrawal, President of Mangal Bhawan Dharamshala Group and renowned social worker of Chhattisgarh state. Free-of-cost disability treatment week held at Medical College Hospital with the association of the department of Orthopedics. Patients suffering from a congenital disability or disability caused due to injury were operated on and treated and some were provided the specially designed wheelchairs.
9. Launch of Hospital Statistical Abstract & Health Information of the Medical College Hospital by the Honorable Chief Minister of the Chhattisgarh State Dr. Raman Singhji & Honorable Health Minister of the state Mr. Ajay Chandrakarji.
10. Honored by State Health Resource Centre, SHRC, Ministry of Health & Family Welfare, Raipur, Govt. of Chhattisgarh. Honored by the Executive Director of the State Health Resource Centre, SHRC, Raipur, Chhattisgarh a technical capacity to the Government of Chhattisgarh, Ministry of Health & Family Welfare. 
11. Honored by the Member of Legislative Assembly on Doctors Day. Honored by the Member of Legislative Assembly on Doctors Day By Mr. Vikas Upadhyaji MLA Raipur, Chhattisgarh.